WHERE ARE YOU BASED? WHERE ARE YOU FROM?
I'm a Mexican born designer based in East London. The studio where I throw every pot is in East London.
WHEN WILL YOU UPDATE YOUR SHOP?
If you like any of the sold items, get in contact with me and I'll do my best to make something similar for you.
WHERE DO YOU SHIP TO? WHAT'S THE COST?
I ship to the UK (£12)* and Europe (£22)*.
Worldwide shipping is sometimes available at (£36)*.
*Prices above are for parcels up to 2kg
(2kg can be 4 tumblers or 2 dinner plates or 4 breakfast bowls... just as a guide).
DO YOU OFFER INTERNATIONAL SHIPPING?
Worldwide shipping is sometimes available. Prices start from £36 per parcel.
Please ensure you know the import taxes and duty fees from your home country before any purchase as these will be the buyer's responsability. If the receiver refuses to pay taxes and/or duties, the parcel will be returned to me. If the parcel arrives undamaged, the order will be refunded excluding original and return shipping fee and a transaction fee of £36. If the parcel is lost in transit or returns to me broken, I won't be able to offer any refund.
No returns or refunds are offered for international orders.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
I carefully pack each order and ship them First Class Signed For via Royal Mail within the UK and First Class Tracked & Signed for the rest of the world. Your order should arrive between 2-5 working days within the UK and Europe and 7-14 working days to the rest of the world. These times could be extended due to Covid restrictions.
CAN I CHOOSE A CHEAPER SHIPPING METHOD?
I can ship your order in a cheaper service upon request but I strongly recommend the regular Tracked and Signed. Get in contact with me.
I LIVE IN LONDON, CAN I PICK UP MY ORDER AT YOUR STUDIO IN E3?
Yes you can! Just drop me an email with your request so we can set up collection time and date. Use code 'PICKMEUP' at checkout. My studio is normally open from 10am-6pm weekdays only. No collection on weekends.
DO YOU ACCEPT CUSTOM ORDERS?
Yes! I love working on custom requests or collaborations, big and small. Get in touch with your ideas.
DO YOU OFFER PRIVATE LESSONS?
I try to release a couple of opportunities every year to come and learn some throwing techniques in my studio. Follow me on Instagram or sign up to my newsletter.
ARE YOUR GLAZES FOOD, MICROWAVE, DISHWASHER SAFE?
They are food safe and dishwasher safe. Haven't tested on a microwave but I think they would be fine, putting them on the oven is not recommended. They can break due to thermal shock.
IS THERE ANY SPECIAL CARE RECOMMENDATIONS FOR THE PIECES I JUST BOUGHT?
All pieces are dishwasher safe but hand wash is recommended to avoid any chipping. Please keep in mind a lot of my work intentionally leaves a large portion of the outer surfaces unglazed, this means those areas will be more prone to stain with time, become smoother and change gradually; evidencing the history of use through this patina created by each user with years of use. Giving them a wash in a dishwasher every now and then will help keep them free of any stains.
Matt glazes, when compared with gloss ones, will be more likely to develop cutlery marks or get stains from food such as beetroot and tea. To avoid this do not leave this type of leftover food sitting on the plate for a long time after eating.
DO YOU ACCEPT RETURNS?
In case you need a return please contact me within 3 days of delivery. I will refund the item cost but no shipping or return postage.
HOW DO I GET IN CONTACT WITH YOU? DO YOU HAVE A MAILING LIST?
Feel free to get in touch with me at email@example.com. I'd be happy to hear from you with any questions or comments.