FAQ

WHERE ARE YOU BASED? WHERE ARE YOU FROM?

I'm a Mexican born designer based in East London.  The studio where I design and throw every piece is in East London.

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I'M AN ARCHITECT, DESIGNER, RESTAURANT OWNER, CHEF, PHOTOGRAPHER, STYLIST, SHOP OWNER, (...), ARE YOU OPEN FOR COLLABORATIONS?

Yes! I am. Please get in touch with your idea / project and we can discuss further.

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WHEN WILL YOU UPDATE YOUR SHOP?

If you want to get a reminder about the next update, please join my mailing list or follow me on Instagram. This usually happens 3 times a year.

If you like any of the sold items, get in contact with me and I'll do my best to make something similar for you. 

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WHERE DO YOU SHIP TO? WHAT'S THE COST?

I ship to the UK (£8)* and Europe (£16)*.

Worldwide shipping is sometimes available at (£38)*.

*Prices above are based on a maximum weight of 2kg. Depending on your order the price will increase accordingly.

(2kg can be 4 tumblers or 2 dinner plates or 4 breakfast bowls... just as a rough guide).

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DO YOU OFFER INTERNATIONAL SHIPPING?

Worldwide shipping is sometimes available. Prices start from £36 per parcel. 

T&C's
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Please ensure you know the import taxes and duty fees from your home country before any purchase as these will be the buyer's responsability. If the receiver refuses to pay taxes and/or duties, the parcel will be returned to me. If the parcel arrives undamaged, the order will be refunded excluding original and return shipping fee and a transaction fee of £36. If the parcel is lost in transit or returns to me broken, I won't be able to offer any refund.

No returns or refunds are offered for international orders. 

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

I carefully pack each order and ship them First Class Signed For via Royal Mail within the UK and First Class Tracked & Signed for the rest of the world. Your order should arrive between 2-5 working days within the UK and Europe and 7-14 working days to the rest of the world.  These times could be extended due to Covid restrictions. 

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CAN I CHOOSE A CHEAPER SHIPPING METHOD?

I can ship your order in a cheaper service upon request but I strongly recommend the regular Tracked and Signed. Get in contact with me.

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I LIVE IN LONDON, CAN I PICK UP MY ORDER AT YOUR STUDIO IN E3?

Yes you can! Just drop me an email with your request so we can set up collection time and date. Use code 'PICKMEUP' at checkout. My studio is normally open from 10am-6pm weekdays only. No collection on weekends.

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DO YOU OFFER PRIVATE LESSONS?

I try to release a couple of opportunities every year to come and learn some throwing techniques in my studio. Follow me on Instagram or sign up to my newsletter. I'm also a Ceramic Tutor at Crownworks Pottery in East London. Get in touch with them to ask for my upcoming courses.

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ARE YOUR GLAZES FOOD, MICROWAVE, DISHWASHER SAFE?

They are food safe and dishwasher safe. Haven't tested on a microwave but I think they would be fine, putting them on the oven is not recommended. They can break due to thermal shock.

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IS THERE ANY SPECIAL CARE RECOMMENDATIONS FOR THE PIECES I JUST BOUGHT?

Most pieces are dishwasher safe and I even recommend it. Please keep in mind a lot of my work intentionally leaves a large portion of the outer surfaces unglazed, this means those areas will be more prone to stain with time, become smoother and change gradually; evidencing its history of use. Giving them a wash in a dishwasher every now and then will help keep them free of any stains. The only exception is the Dune (pink) clay, I would recommend only washing this by hand as this clay is fired at lower temperature.

If you happen to have a wet and dry sandpaper piece grit 300-400, feel free to give the unglazed surfaces a little scrub under running water, this will make them extra smooth. 

Matt glazes, when compared with gloss ones, will be more likely to develop cutlery marks or get stains from food such as beetroot and tea. To avoid this do not leave this type of leftover food sitting on the plate for a long time after eating. 

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DO YOU ACCEPT RETURNS?

In case you need a return please contact me within 3 days of delivery. I will refund the item cost but no shipping or return postage.

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HOW DO I GET IN CONTACT WITH YOU? DO YOU HAVE A MAILING LIST?

Feel free to get in touch with me at [email protected]. I'd be happy to hear from you with any questions or comments.

If you wish to join my mailing list, just click here. I send 2-4 mails per year with special discounts, or you can follow me on Instagram.